【COMPANY OVERVIEW】
Crypto currency platform company
【JOB RESPONSIBILITIES】
- Improving customer satisfaction
- Improving the quality and operational efficiency of support
- Reducing the hurdles of customer service introduction What kind of work should be done
- Designing, measuring and improving customer satisfaction indicators
- Maintaining and developing systems aimed at improving customer satisfaction and reducing support costs Example) Visualization of user behavior logs, improvement of support tools, etc.
- Technical support for customer service introduction
- Technical support for problems and inquiries that occur in the customer environment
【REQUIREMENTS】
- 3 years or more experience in web system development, or equivalent experience
- Basic knowledge of Windows OS * Ability to configure and use browser and OS proxy settings, Windows firewall, event viewer, etc.
- Basic knowledge of networking * Ability to explain proxy and DNS mechanisms, each layer of the OSI reference model, etc.
- Log investigation experience based on access logs and application logs
- Experience in selecting and implementing some technology, and operation and maintenance after introduction Language proficiency equivalent to N1 of the proficiency test.
【FOR FURTHER INFORMATION】
Contact NAME: Jennifer yamamoto
jennifer.yamamoto@cornerstone.jp
OR
Click “Apply now” in the top right.