【COMPANY OVERVIEW】
Luxury hotel
【JOB RESPONSIBILITIES】
Ensure that all calls are handled as per hotel standards.
Inform senior management immediately should the system fail in a way that impedes effective guest service.
Ensure confidentiality of guest accounts and honours privacy of all telephone conversations.
Address guest complaints in a warm and concerned manner, resolving the issue in a timely matter.
Reports and immediately follow up with any guest complaints giving proper handover for the department involved.
Handles all emergency communications/systems in the hotel. (fire alarm, bomb threat, typhoon, earthquake, etc.)
Ensures that all guest written and voice message retrieval requests, room rate inclusions and foreign exchange inquiries are directed to the right location.
【REQUIREMENTS】
High school and College education
Speaking and writing Japanese and English abilities at business level
Prior experience using computers
Outgoing, polite, confident, intelligent and alert
Ability to receive guest in a friendly and courteous manner