Handling of call center in coordination with service providers
Daily communication on operational matters with all business partners involved (customer store staff & managers, distributors and service providers)
Planning, prioritization and scheduling of activities generated through the call center in coordination with team members and service providers
Handling of customer claims generated through the call center
Data input and preparation of internal reporting (daily, weekly and monthly)
Participation in periodical business meetings with customers, business partners and the headquarters
Experience:
minimum 2 years’ experience in a similar role.
Basic English ability required (at least written)
work experience in a foreign capital company is a plus