Luxury hotel located in central Tokyo area
<CORE WORK ACTIVITIES>
Leading and Monitoring Recruitment and Hiring Activity
Supports the recruitment and hiring of Human Resources team members by identifying candidates with the right qualifications, as needed.
Builds and maintains relationships with external recruitment channels.
Participates in job fairs and ensures all outreach activities are properly documented in line with HR Standard Operating Procedures.
Engages with local organizations (e.g., Hotel Associations, industry peers) to develop candidate pipelines for current and future roles.
Oversees and tracks the end-to-end process of candidate sourcing and selection.
Advises property managers on best practices for candidate evaluation and hiring decisions.
Collaborates with recruitment vendors to ensure job postings are strategically placed in appropriate platforms to attract a diverse applicant pool.
Monitors and evaluates the performance of external recruitment partners to ensure quality and effectiveness in sourcing and selection.
Administering and Providing Education Related to Employee Benefits
Collaborates with the unemployment services provider to manage responses to claims, verifying report accuracy and addressing discrepancies.
Prepares, reviews, and shares unemployment claim activity reports with property leadership.
Represents the property in unemployment hearings, ensuring accurate and thorough representation.
Ensures the department maintains necessary resources to effectively administer employee benefits.
Managing Employee Development
Supports the implementation of a departmental orientation program to equip new hires with the training needed for job success.
Ensures team members are cross-trained to contribute effectively to daily operations.
Utilizes available on-the-job training tools, oversees ongoing training efforts, and delivers training sessions when necessary.
Coordinates and facilitates new hire orientation programs to create a strong first impression and highlight the company’s guest service culture.
Ensures all new hires attend orientation sessions and that leadership is actively involved in training programs.
Partners with the management team to maintain effective departmental onboarding processes and ensure all employees receive proper training.
Maintaining Employee Relations
Helps maintain effective employee communication across the property by drafting daily updates and supporting regular property-wide meetings.
Reviews progressive discipline records for accuracy, consistency, and supporting documentation, and makes informed decisions on appropriate actions.
Maintains an “open door” policy to promptly address employee concerns or issues.
Ensures employee matters are directed to the appropriate Department Manager or escalated to the Director or Multi-Property Director of Human Resources when necessary.
Collaborates with Loss Prevention to investigate employee accidents when needed.
Clearly communicates performance expectations aligned with each role’s job description.
Managing Legal and Compliance Practices
Ensures that employee records are complete, containing all necessary employment documents, performance evaluations, and compensation details, and that they are securely stored for the legally required duration.
Maintains compliance with procedures for accessing, reviewing, and auditing employee files, ensuring adherence to privacy regulations.
Keeps medical records in a separate, secure, and confidential file to protect employee privacy.
Facilitates drug testing processes, including random, reasonable suspicion, and post-accident testing, where applicable.
Communicates company policies and regulations to employees through the employee handbook.
Regularly informs employees about safety and security policies—such as property removal, lost and found procedures, bloodborne pathogen protocols, accident reporting, and hygiene practices—via orientations, meetings, and bulletin boards.
Conducts periodic reviews of claims with the Regional Claims office to ensure timely closure and appropriate reserve levels for open claims.
Represents Human Resources on the property's Safety Committee, contributing to initiatives that promote workplace safety awareness and reduce the frequency and severity of accidents.
Manages Workers' Compensation claims to ensure employees receive appropriate care while controlling associated costs.
Oversees the selection and hiring processes, ensuring that proper procedures are followed, valid reasons are documented for selection or non-selection, and applicants are notified of their status.
<Education and Experience>
• High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area.
OR
• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.