International beverage company
Responsibilities:
IT Support and Collaboration
Ensure professional IT onboarding for end-users and contribute to global standards.
Provide daily IT support and utilize remote service desks efficiently.
Assist with meeting and event technology.
Manage IT incidents, requests, problems, and changes for IT services.
Maintain regular IT service communication with end-users.
Organize IT security and service training sessions.
Administer user account access and permissions.
Support local IT infrastructure in collaboration with second-level partners.
Collaborate with the IT team on service improvement ideas.
End-user Devices and IT Infrastructure
Maintain an up-to-date IT asset inventory
Handle the distribution and replacement of end-user devices, peripherals, and mobile devices.
Oversee the local network infrastructure, ensuring alignment with global standards.
Manage the lifecycle of local office equipment, including printers and meeting room technology.
Ensure standardization of equipment purchases.
Coordinate the return merchandise authorization (RMA) process for computing and hardware components.
Local IT Project Coordination and Administration
Ensure the deployment of global IT services for local projects to achieve maximum end-user satisfaction.
Lead specific work-packages to support local IT and business projects.
Proactively align with the Area IT team to promote the use of global or regional IT solutions over local ones.
Assist the local IT or Finance Manager with IT budget planning.
Manage assignments using global and area-specific project management techniques.
Coordinate with external vendors and partners for services such as audio/visual setups and digital signage.
Your areas of knowledge and expertise:
IT education or 3+ years equivalent experience
Strong communicator and relator, tact in dealing with end-users.
Solid know-how
in Microsoft Windows and Office, Mac, AD, Exchange, Mobile Devices, Networking and Security Services.
Strong analytical and problem solving
skills towards IT peers around the globe.
ITIL v3 experience, ServiceNow or equivalent tool experience appreciated.
Team-oriented, self-motivated personality, hands-on and flexible personality.
Spoken and written English and Japanese mandatory.