Job description :
-Efficiently and accurately confirm process, and arrange shipping for orders to ensure timely
delivery
-Improve the order flow and provide clear delivery information to customers
-Manage and optimize return and exchange processes to improve customer satisfaction
-Work closely with the supply chain team to secure sufficient staffing levels for optimal delivery
performance
-Manage and order warehouse materials used for shipping
-Train outside vendors and contractors and supervise staff scheduling for driving operational
excellence.
CUSTOMER SUPPORT
-Respond promptly to customer inquiries regarding orders and work towards issues
-Collect customer feedback and utilize it for site improvement
-Enrich customer support contents, such as FAQs and maintain knowledge base within the
CS team.
DATA ANALYSIS / PROCESS IMPROVEMENT
-Optimize and streamline business processes
-Propose the introduction of new tools and technologies
-Identify bottlenecks in order processing based on order history and customer feedback and
Skills and experience
- Bachelor’s degree or higher
- Experience in e-commerce or retail industry (Preferably 2 + years)
- Knowledge of order processing, inventory management, and operations
- Problem-solving abilities and teamwork
- Excellent communication skills
- Proficient with e-commerce platform (e.g. Shopify) and ERP system (e.g. SAP)
- Experience in project management
Welcome skills
- Experience using Google Analytics, HTML/CSS, and other CMS.
- Working experience in Outdoor and general Sports / Fashion industry will be
plus
- Understanding of A/B testing and UX design
- Experience with CRM systems
- Knowledge of digital marketing
- Strategic thinking
- Attention to detail
- Analytical mindset
- Strong communication skills
- Team spirit
- Customer-centric mentality
Languages
-Native Japanese
-English skill preferred not a must