[SUMMARY]
Global first-choice partner in outsourced marketing execution for leading brands. Applying proven processes, industry-leading technology, and the deep expertise of their employees, they develop innovative solutions that drive down the cost of their clients’ printing, packaging, and creative production, while improving quality, sustainability and speed to market.
Our clients include leaders across all sectors, with strict guidelines and high value to protect. The success of their clients speaks to the quality of their services and reliability of their solutions. Some of the world’s biggest brands benefit from their experience:
As Senior Account Director you are responsible for the development and nurturing of several key accounts that have high growth potential. This role is essential in strengthening relationships with these clients and
identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.
You will take full responsibility for the strategic and operational management of the accounts under their responsibility and ensuring all work is completed in line with the SLA.
This individual needs to be a strong leader who can focus on the vision and strategies of accounts, balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.
We are seeking a marketer with an in-depth experience of working with clients across studio and production to drive the Client Services team and deliver on-going solutions to resolve client challenges.
The perfect candidate will have print marketing and DM experience with a proven track record for developing clients, nurturing relationships and converting opportunities.
The diversity of products, services, retail environments and challenges require a strong opinion and a passionate interest in marketing.
[RESPONSIBILITIES]
- Identify and develop growth opportunities through building effective client relationships with current high-potential accounts.
- Implement growth strategies and manage the opportunities for the client
- Deliver operational excellence
- Play a leading role in the delivery of client satisfaction, including client liaison, management of internal resource departments and management of external suppliers
- With the Senior Account Director manage the off-site Account Teams that operate in the areas of the clients business under your direction ensuring compliance to company operating procedure
- Take ownership of and resolve issues, quality concerns or corrective actions
- With the Senior Account Director; build client development plans for each year Achieve and excel growth targets
- Manage overall financial performance of the account, risk analysis and remedy
- Identifying risks to the account and putting in place strategies to manage these risks
- With the support of the Senior Account Director manage contract review and renewal
- Develop strong relationships with senior key decision makers
- Regular MI reporting and production of account relationship plans
[REQUIREMENTS]
- Native/Fluent Japanese and Business level English
- Experience of identifying, successfully winning and managing new business with clients
- Experience in print marketing and Digital Marketing
- Excellent interpersonal skills, able to develop positive relationships and influence at all levels, with all types of people up to Board level
- Excellent communication skills – verbal, written, presentation – with clarity of expression
- Demonstrable people management skills
- Passion for quality
- Able to present account planning and strategy for retention, growth and added value
- Demonstrable track record of successful client and contract management
- Can anticipate internal and/or external business issues and develop risk mitigation strategies
- Experience of managing department financials.