【COMPANY OVERVIEW】
A growing global software company.
【JOB RESPONSIBILITIES】
Ensure that clients derive maximum value from their investment in Software Products, identify new opportunities, ensure renewal and collaborate with client services, product and infrastructure teams to ensure growth attainment
Act as a strong champion of software solutions within an enterprise environment
Develop a comprehensive understanding of typical business challenges faced by clients and common objectives to appropriately map solutions and associated business benefits to address their needs
Build business plans in collaboration with senior/strategic management/stakeholders to align client and company objectives
Identify key drivers of clients’ happiness and engagement with solutions and continuously work to ensure we successfully exceed client expectations across all our client interactions
Act as key facilitator in the Client Satisfaction feedback process, and drive cross departmental action as required based on results achieved
Manage and collaborate interdepartmentally to resolve at-risk Client escalations
Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
Build strong client relationships for repeat business
Establish and nurture positive relationships with Professional Services and Support Services teams
【REQUIREMENTS】
Minimum 7 years in a similar enterprise account management role
Highly effective communication skills with the ability to liaise, engage and build relationships with key stakeholders up to senior management/executive level
Experience in doing investment analysis and negotiating large contracts with C-SUITE execs
Contract/procurement management and negotiations at large global accounts
Experience of working with complex SaaS/ERP software solutions for global corporate B2B market sectors and providing ‘Best fit’ product delivery
Proven ability to proactively address client concerns and exceed client needs
A track record of understanding and managing SaaS revenue budgets and targets
Fluent written and verbal Japanese and English language skills
Experience with business process analysis and business requirements gathering and documentation
Bachelor’s degree or higher