Enterprise Account Manager

Location Tokyo
Discipline Information Technology
Job type Permanent
Salary
Reference 40736

【COMPANY OVERVIEW】

A growing global software company.

 

【JOB RESPONSIBILITIES】

  • Ensure that clients derive maximum value from their investment in Software Products, identify new opportunities, ensure renewal and collaborate with client services, product and infrastructure teams to ensure growth attainment

  • Act as a strong champion of software solutions within an enterprise environment

  • Develop a comprehensive understanding of typical business challenges faced by clients and common objectives to appropriately map solutions and associated business benefits to address their needs

  • Build business plans in collaboration with senior/strategic management/stakeholders to align client and company objectives

  • Identify key drivers of clientshappiness and engagement with solutions and continuously work to ensure we successfully exceed client expectations across all our client interactions

  • Act as key facilitator in the Client Satisfaction feedback process, and drive cross departmental action as required based on results achieved

  • Manage and collaborate interdepartmentally to resolve at-risk Client escalations

  • Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption

  • Build strong client relationships for repeat business

  • Establish and nurture positive relationships with Professional Services and Support Services teams

 

【REQUIREMENTS】 

  • Minimum 7 years in a similar enterprise account management role

  • Highly effective communication skills with the ability to liaise, engage and build relationships with key stakeholders up to senior management/executive level

  • Experience in doing investment analysis and negotiating large contracts with C-SUITE execs

  • Contract/procurement management and negotiations at large global accounts

  • Experience of working with complex SaaS/ERP software solutions for global corporate B2B market sectors and providing Best fitproduct delivery

  • Proven ability to proactively address client concerns and exceed client needs

  • A track record of understanding and managing SaaS revenue budgets and targets

  • Fluent written and verbal Japanese and English language skills

  • Experience with business process analysis and business requirements gathering and documentation

  • Bachelors degree or higher