【COMPANY OVERVIEW】
World-renowned Italian luxury brand
【JOB RESPONSIBILITIES】
Support and conduct maintenance of POS, inventory management, accounting systems, security camera systems, etc. in stores, offices, warehouses, etc. (On-site support and nighttime work required depending on the situation)
Support and conduct maintenance of hardware and network for stores, offices and warehouses (On-site support and nighttime work required depending on the situation)
Manage open ticket using ticket system
Support IT related projects (Planning to replace the current POS system and implement new CRM system in Feb 2024)
Escalate to external vendors and global members
Support POP-UP events and other events (On-site basis, depending on the situation)
Coordinate and cooperate with other departments within the company
Analysis and execution to improve IT services
Manage AD account and company email address
Create and update IT related manuals
Conduct and support IT Training for Valextra Japan employees
Other IT related duties
Other duties the company may assignJob Skills & Qualifications
【REQUIREMENTS】
Mandatory:
Strong communication skills
Experiences in the retail industry
Experiences in in-house IT or help desk
Business-level Japanese & daily conversation/literacy-level English
Desire to self-improvement
Troubleshooting ability
Able to flexibly work and respond
Desirable:
Experiences supporting store systems at the retail industry
Experiences participating project management such as system implementation
【FOR FURTHER INFORMATION】
Contact NAME: Jack Ward
Email: jack.ward@cornerstone.jp