Marunouchi Pacific Century Place 13F 1-11-1 Marunouchi, Chiyoda-ku
Tokyo 100-6208
Title: General Manager Location: Hokkaido, Japan Luxury Hotel Group
Qualifications
● Experience: At least 5 years of experience in high-end hotel management; preference for candidates with experience in various hotel departments who have not held management positions. Strong connections and resources within the hotel industry are a plus.
● Language Skills: Native Japanese speakers preferred; candidates with fluent bilingual communication skills in Japanese and English are prioritized; or English native speakers with a deep understanding of Japanese culture are also preferred.
Salary and Benefits
● Competitive salary and benefits package, including accommodation, health insurance, performance bonuses, etc.
● Opportunities to participate in international hotel management training and career development programs.
Marunouchi Pacific Century Place 13F 1-11-1 Marunouchi, Chiyoda-ku
Tokyo 100-6208
Main Responsibilities
Comprehensive Operations Management: ● Fully responsible for the recruitment and human resource management of the
hotel, ensuring that the number and position matching of employees at all levels meet hotel needs.
● Oversee the daily operations of the hotel, ensuring the efficient functioning of all departments, including front desk, housekeeping, food and beverage, and finance.
● Monitor the hotel’s financial performance to ensure the achievement of profit targets, and implement measures to enhance revenue and control costs.
● Develop and execute the annual business plan, report regularly to owners, and continuously optimize operational processes to improve customer satisfaction and employee productivity.
Customer Service: ● Maintain and enhance the hotel’s customer service standards, ensuring that
every guest receives a high-quality lodging experience. ● Address guest complaints and special requests, resolving issues quickly and
effectively to uphold the hotel’s reputation.
Team Management: ● Lead and motivate the hotel team, creating a positive work environment that
fosters teamwork and effective communication. ● Provide employees with regular training and career development opportunities to
enhance the overall service quality and professional skills of the team.
Strategic Planning: ● Develop and implement short-term and long-term strategic plans based on
market dynamics and hotel positioning to ensure a competitive edge. ● Continuously adjust and optimize business strategies through market research
and customer feedback to enhance market share and brand influence.
Brand and Market Management: ● Ensure consistency between the hotel’s brand image and brand strategy, execute
related marketing and promotional activities to attract new customers and maintain existing ones' loyalty.